Why My Printer is Showing Offline?

Have you ever been frustrated by trying to print an essential document only to find out that your printer is offline? It's an issue that many users face, but the good news is that it can generally be resolved with a few troubleshooting steps. In this blog post, we'll look at some of the most common reasons why your printer may be offline and suggest practical ways to get it back online quickly.

Network Connection Issues

One of the most typical causes of a printer showing as offline is an issue with the network connection. Here are some steps to troubleshoot network connectivity issues:

1. Check Network wires: Check that all wires connecting your printer to the network router or PC are securely plugged in.

2. Restart Your Printer: Simply restarting your printer could solve connectivity issues. Turn off the printer, and wait a few seconds before turning it back on.

3. Restart Your Router: If your printer is linked wirelessly, reboot your router to refresh the network connection.

4. Reconnect to Wi-Fi: If your printer is linked wirelessly, ensure that it is connected to the correct Wi-Fi network. If you have changed your Wi-Fi password, you may need to enter it again.

Printer Offline Settings

The printer may go offline due to its settings or setup. Here's how to check and change the printer's offline settings:

1. Printer Status: Check the printer status on your PC. On Windows, go to Control Panel > Devices & Printers. On the Mac, navigate to System Preferences > Printers & Scanners.

2. Set Printer Online: If the printer is in offline mode, right-click on the printer icon and select "Use Printer Online" (Windows) or "Resume" (Mac) to bring it back online.

Printer Hardware Issues

In some situations, the printer itself may experience hardware troubles, causing it to go offline. Here are some steps you can use to troubleshoot hardware issues:

1. Check Paper and Ink Levels: Make sure the printer has enough paper and ink/toner to finish the print job. Low levels of paper or ink may cause the printer to go offline.

2. Printer Restart: Turn off the printer, unhook the power cord, and wait a few minutes before reconnecting the cord and turning on the printer again. This can help to reset the printer's hardware components.

3. Update Printer Drivers: Printer drivers that are out of date or incompatible can create connectivity troubles. Check that your computer's printer drivers are up to date. You can get drivers from the printer manufacturer's website.

Firewall or Antivirus Settings

Firewall or antivirus software on your computer may occasionally prevent communication with the printer, causing it to go offline. How to Troubleshoot Firewall or Antivirus Issues:

1. Check Firewall Settings: Make sure your firewall allows connectivity with the printer. You may need to include the printer as an exception in the firewall rules.

2. Disable Antivirus Temporarily: Turn off your antivirus software and see if the printer comes back online. If it does, you may need to change your antivirus settings to allow connection with the printer.


Having your printer show offline when you need it might be inconvenient, but with a systematic approach to troubleshooting, you can typically identify the issue quickly. If you are still facing issues with your printers, contact Just Repair Professionals today.